A foundational element of good management, whether you call it business process management or not, is visibility. So much of our time is spent “in the weeds” – deep in the minutia, that we lose sight of the big picture. Keeping a constant eye on key metrics means first identifying and understanding what those key metrics are (and why they’re important) and devising a means to constantly monitor them.
If you want to splurge, for a modest sum you can buy Business Objects’ Crystal Xcelsius product and bring your presentations to life. For those of you unfamiliar with it, Crystal Xcelsius ties into a simple spreadsheet (or other data source) and allows you to quickly create interactive dashboards and render them as HTML pages, Flash pages or PDFs. It’s a very inexpensive way to deliver enterprise visibility into critical projects and processes. Don’t succumb to deer-in-the-headlights syndrome out of fear of the time or expense involved. Providing visibility is critical to maintaining support from senior management, gaining buy-in and literally keeping everyone on the same page, and here’s a very inexpensive way to provide it.