IT Engineer

the opportunity:

Perr&Knight is looking to hire an IT Engineer to work in our Santa Monica, CA office.


  • Competitive salary including merit based bonus plan
  • Flexible work hours
  • Clear opportunities for career progression
  • Company funded professional educational program
  • Generous benefits including PTO, medical/dental/vision insurance, 401K with match
  • Friendly, dynamic work environment
  • Visible management commitment to our company core values of employee development, excellent work product, innovation, integrity, respect for each other, and superior customer service

What you’ll be doing:

  • Being the first point of contact for customers seeking technical assistance over the phone, in person or via email
  • Walking customers through the problem-solving process by using remote troubleshooting diagnostic techniques and asking pertinent questions
  • Tracking, routing and redirecting problems to correct resources
  • Addressing issues daily on Company security systems, the LAN/WAN, telecommunications, and voice systems
  • Installing and maintaining updates for new software and hardware
  • Installing operating system releases to insure compatibility
  • Assisting with the procurement of equipment and management of inventory of servers, desktops, laptops, printers, IP phones and other devices


What you’ll bring to the table:

  • Undergraduate degree from an accredited college/university or technical degree preferred
  • At least five years of progressive experience in the field or in a related area
  • Proficiency in Microsoft operating systems and products
  • Excellent communication, problem-solving and multitasking skills especially with the ability to communicate to both technical and non-technical audiences
  • Hardware, software and network troubleshooting experience
  • Experience with LAN/WAN
  • Ability to work with discretion and confidentiality
  • Professional certifications such as CCNA, CCNP, MCP, MCITP, CISSP, VCP are a plus