Business process improvement: Seven steps to operational excellence  |  download pdf 

Albert Einstein famously said, “Everything should be made as simple as possible, but not simpler.” Yet we find a world rife with complexity; as businesses struggle with the quickening pace of new technologies and global markets, many have lost sight of the basics that underlie excellent operations. In this white paper we present a simplified approach to improvement initiatives for the overworked executive intent on improving internal organizational processes in their quest for operational excellence.

The aligned organization: A framework for sustainable competitive advantage  |  download pdf 

Increasing competition, regulatory pressures and an uncertain economy require insurance companies to prepare themselves by reaffirming strategic initiatives, renewing the enthusiasm of their workforces and adopting the means to accomplish ever-greater ambitions. This white paper describes the means to accomplish this by aligning strategies, work processes and rewards in a way that unifies the workforce to facilitate the fulfillment of the organization’s core objectives – and create a sustainable competitive advantage.

Enterprise-class systems deployment: A framework for success  |  download pdf 

To even consider the installation or replacement of core insurance systems makes most of us shudder. Perhaps we’ve heard one too many horror stories, or we’re overwhelmed by the variety of systems, or we’re taken aback by the sheer time and money it takes to get these things up and running. In any event, keeping pace with our competitors requires some hard work, and some of the hardest we’ll ever be involved with can be the identification, selection, deployment and management of new core systems.

The soft side of operations: Why good management skills matter  |  download pdf 

Managing an insurance company involves a careful balancing of opportunities and risks, and as such, requires a considerable focus on financial metrics. The principal driving forces behind those metrics, however, are the people that staff the company. Keeping them motivated, ambitious and in the pursuit of self-improvement is the job of management.