Services
Since its founding in 1994, Perr&Knight has worked with hundreds of clients in all aspects of insurance company operations including claims, underwriting, distribution, finance, product management, regulatory compliance, reinsurance and technology deployment.
Our Management Consulting practice helps our clients to confront critical organizational issues that inhibit growth and increase costs by designing effective solutions for operational challenges, technology challenges and personnel challenges.
Solutions for Operational Challenges
Our clients rely on us for our deep domain knowledge and command of tools and methods that facilitate improvements to operational processes. Operations consulting services include:
- Process Assessments. Perr&Knight’s process assessments uncover the root causes of errors, lengthy cycle times, excessive handoffs, rework and other wastes in operational processes, yielding specific recommendations to improve process accuracy and efficiency.
- Outsourcing Assessments. For those companies evaluating the merits of outsourcing, we examine the feasibility, including cost-benefit analyses, of engaging third parties to assume certain internal processes.
- Organizational Alignment. We work with our clients to identify conflicting priorities within the organization that inhibit growth, increase operating costs and lower customer satisfaction, and make specific recommendations for reconciling such conflicts.
Solutions for Technology Challenges
At some point, all insurance company executives face important decisions regarding their companies’ technology, including whether to build a new system, buy an off-the-shelf system or enhance an existing system. To help insurance companies get the most from their technology decisions, Perr&Knight offers the following services:
- Requirements Gathering. Perr&Knight employs best practices for gathering, organizing and communicating requirements critical to the success of system enhancements or new system deployments through the conduct of multiple onsite workshops.
- Vendor Selection. To help our clients with vendor selection, we apply a straightforward yet comprehensive process which matches their specific needs with the best-suited products and services.
- Implementation Support. We provide onsite project managers, business analysts and programming resources to augment client and vendor teams, reduce project risk and increase the chances of a successful outcome.
Solutions for Personnel Challenges
Recruiting and retaining the right employees is critical to every company’s success. Keeping employees focused, motivated and informed is a key challenge for company management. Personnel consulting services include:
- Hiring Practices. We work with companies to develop consistent, organized hiring practices that result in a more effective workforce.
- Training Development. Our management consultants create comprehensive training programs and work with insurance company management to teach them to effectively implement these programs in order to fully develop their employees.
- Change Management. Perr&Knight’s management consultants work with company management to implement organizational changes by fostering sponsorship, ensuring good communication and aligning incentives with performance.
Insurance Data Mastery (IDM)
Companies that implement insurance data mastery best practices are able to substantially reduce operating costs, improve operational efficiencies and convert raw data into true business intelligence for optimal management decisions.
Click here to learn how our management consulting practice can help you achieve mastery over your insurance data..
Complimentary White Papers
Journal of Insurance Operations
The Journal of Insurance Operations (www.JIOps.com) is designed to provide senior management at insurance companies with in-depth coverage of important innovations in the management techniques, organizational designs and enabling technologies that characterize excellent operations.
An annual subscription to the Journal of Insurance Operations is available free of charge to those in the insurance industry.
Click here to visit the Journal online.
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Foundations
Thursday, May 6, 2010
Berg on Holmes on Homes
By Rob Berg
Ok, I admit it. I’m an HGTV junkie. You all know what I mean. It’s time to come clean.
There is one show in particular that has, well, inspired me. Perhaps you’ve seen it, too? It’s called Holmes on Homes, and it follows the travails of hapless homeowners who’ve been duped by disreputable contractors and are left holding a pile of worthless work in progress. Mike Holmes and his crew come in like the cavalry to sift through the shoddy, typically half-done project to reveal inadequate or improper work that usually has to be ripped out and redone. In Mike’s words, “I can’t leave it. I gotta fix it.” Why? Without a solid foundation upon which to build that new kitchen, a finished basement or the backyard deck the homeowners always wanted, the final product will be inferior, no matter how nice it may look on the outside.
If any of this is resonating with any of you, well, good. Because there’s no stretch in drawing a parallel between the vignettes I so enjoy watching ... More...
Contacts
Rob Berg is a Principal & Director of Management Consulting at Perr&Knight and Managing Editor of the firm's
Journal of Insurance Operations. Over a career spanning more than twenty years, Rob has led or advised the management teams of companies in the financial services, consumer retail, software and telecommunications industries. His expertise includes strategic planning, organizational design, enterprise systems deployment, project management and process improvement methodologies, including workflow design, analysis and simulation.
Contact Rob