Perr&Knight Publishes New Industry InFocus Report Series Perr&Knight Publishes Industry InFocus, a Series of Advanced Competitive Intelligence Reports for the Insurance Industry More...
Feature Article from Volume 3 Number 2, Summer/Autumn 2009
Billing Modernization: Strengthening customer satisfaction to build a competitive advantage
by Kim Morton
With customer retention needs at an all time high, insurers are beginning to consider all points of customer contact—including billing—to be uniformly critical. In this article, Kim Morton of Guidewire Software reveals that growth-oriented, service-focused carriers view billing not as a back-office... More...